Right of withdrawal

Information on the Right of Withdrawal for Consumers

Right of Withdrawal Policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

Right of Withdrawal
You have the right to withdraw from this contract within one hundred days without giving any reason. The withdrawal period is one hundred days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods. To exercise your right of withdrawal, you must inform us

Healthfix GmbH
Bentheimer Str. 66
48529 Nordhorn
service@gohealthfix.de

by means of a clear declaration (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

The return of parcel-eligible goods is free of charge for you. If the goods cannot be returned by normal post due to their nature (forwarding goods): You bear the direct costs of returning the goods amounting to 0 EUR. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties, and functionality of the goods.

Sample Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and send it back.)
– To
Healthfix GmbH

Bentheimer Str. 66
48529 Nordhorn
service@gohealthfix.com :

– I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only for paper notification)
– Date
—————————————
(*) Delete as appropriate.

Exclusion or premature expiration of the right of withdrawal
The right of withdrawal does not apply to contracts
– for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
– for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded;
– for the supply of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market over which the entrepreneur has no influence;
– for the supply of newspapers, periodicals, or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
– for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
– for the supply of goods if they have been inseparably mixed with other goods after delivery due to their nature;
for the supply of sound or video recordings or computer software in a sealed package if the seal has been removed after delivery.
– for the supply of vouchers.

Returns
The modalities mentioned in this section "Returns" are not a prerequisite for the effective exercise of the right of withdrawal in accordance with the section "Information on the Right of Withdrawal for Consumers".

Customers are requested to report the return to the seller at the email address service@gohealthfix.com before returning to announce the return. In this way, they enable the seller to assign the products as quickly as possible.

As a customer, you will receive a pre-paid return label from us to return the package to the seller. Please keep the proof of postage.

If you return the goods yourself and at your own expense, we cannot refund the cost of the return label. We therefore ask you to contact us at the specified email address before returning the goods.

Customers are requested to avoid damage and contamination of the goods. The goods should be returned to the seller in their original packaging with all accessories, if possible. If the original packaging is no longer in the buyer's possession, another suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage resulting from inadequate packaging.

Return address:

Healthfix GmbH
Bentheimer Str. 66
48529 Nordhorn, Germany

Please note that free returns are currently only possible for shipments from Germany.